FAQ
Ordering and delivery
What is the ordering for delivery process?
ORDERING PROCESS FOR DELIVERY:
1) Customise brownie and add to cart
2) Select dispatch date for your order in cart
3) Select delivery speed at checkout (standard or express)
4) Once ordered, order details and tracking will be sent via email
DISPATCH DATE:
Select the date you would like your order dispatched in cart section of website. You can set the dispatch date anytime in advance. Order before 3PM for next day dispatch. Dispatch days are Mon-Thur.
**We only guarantee a DISPATCH date, not a DELIVERY date**
DELIVERY OPTIONS
1) Standard estimated
delivery timeframe from selected dispatch date:
- Metro VIC/NSW/QLD/ACT/SA/TAS: 1-3 business days
- Metro WA/NT: 2-4 business days
- Rural VIC/NSW/QLD/ACT/SA/TAS: 2-4 business days
- WA/NT Rural: 3-6 business days
2) Express - StarTrack (recommended) estimated delivery timeframe from selected dispatch
- Metro Australia wide: 1 business day
- Rural Australia wide: 1-2 business days
What is the ordering for store pick-up process
STORE PICK-UP PROCESS:
1) Customise brownie and add to cart
2) Select required pick-up date of brownie in cart and proceed to checkout
3) Once ordered, order confirmation with Pick-Up date sent your email
4) Collect order on the date selected at Shop 4a, 94-102 Keys rd Cheltenham VIC 3192
OTHER INFO
Store pick-up is available Mon-Fri. Order must be submitted 24 hours before pick-up time/date.
Can I track my order?
Yes. Tracking information will be provided to the email address provided on the order once the order has been dispatched.
What do I do if I entered the wrong delivery address?
Contact us ASAP at info@missbrownie.com.au. In your email, please include the following:
1) order number
2) correct delivery address
If your order has already been dispatched, we will be unable to change the delivery address.
What if I am not home when my order is delivered?
We advise customers to try to be home when their order is expected to be delivered by the tracking info provided by our carrier. If you are not home when your parcel arrives, it will either be left in a safe place or taken to the nearest post office. Please note we do not accept responsibility for redirected/ modified deliveries.
If you know ahead of time that you will not be home for delivery, we recommend choosing the 'signature on delivery' delivery option at checkout to ensure parcel isn't left outside.
Brownies
Brownie size and number of servings
Our brownie slabs come in 3 sizes:
Normal - 27.5cm x 17.5cm, weighs ~1kg and can be cut into 24 dessert size servings
Mini - 18cm x 17.5cm, weighs ~750g and can be cut into 16 dessert size servings
Teaser - 9cm x 17.5cm, weighs ~400g and can be cut into 8 dessert size servings
How do we package our brownies?
We package our brownies carefully and strategically so your brownie is delivered in perfect condition and cannot be harmed by Australia Post, no matter how hard they try!
All brownies are wrapped in grease proof paper to protect the brownies lettering and other toppings from being moved or smudged in transit. The brownie is protected by layers of bubble wrap on the top and bottom of the brownie so that when the box is closed, its a nice snug & protected fit. The box is then shrink wrapped to avoid little critters getting inside and finally placed in a bubble wrap protected satchel to protect the beautiful box from damage (we know Aus Post like to throw parcels around).
We have sent tens of thousands of brownies all over Australia from WA to NT to TAS, and they all arrive in perfect condition :)
How long do they keep fresh?
Our brownies have a shelf-life of up to 2 weeks at room temperature and up to 4 weeks in the fridge.
You can also freeze the brownies for 1-2 months however the brownie must be well wrapped and air tight.
Are there any allergies in the brownies?
Our products are made in an environment where nuts, eggs, soy (dark chocolate), and gluten (flour) are used. For this reason we cannot guarantee they are free from traces of these allergens.
All of our brownies contain dairy (butter) & eggs.
Do we have any gluten free options?
A gluten free option is available on most of our products!! Just look out for the 'Chocolate (GF)' option when choosing your brownie flavour.
If ordering a gluten free brownie, please note that Miss Brownie Kitchen is NOT a gluten-free facility and cannot ensure that cross contamination will never occur. We have processes in place to minimize the cross contamination of gluten in our gluten free brownies however there is a great deal of gluten in the air and on our work surfaces. Our regular brownies and gluten free brownies are baked in the same oven which may risk cross contamination. If you are a Celiac and/or highly sensitive we highly advise against ordering from our gluten free range. We do our best to keep it as safe as possible but cannot guarantee no cross contamination will occur.
Are our brownies Halal
All of our brownies are Halal!
Are our brownies suitable for vegetarians?
Yes! All our products are vegetarian friendly.
Wholesale
Do we do wholesale?
Yes!! We wholesale to Cafes, Restaurants and more!
Email us at info@missbrownie.com.au for any wholesale enquiries.
